Safety at Cab-Connect

Every ride. Every driver. Every passenger. Verified and protected.

Cab-Connect is built around safety. Every driver is background-checked, every ride is GPS-tracked, and every trip uses 4-digit PIN verification before it starts.

Driver screening

• Comprehensive criminal background check via Checkr
• Motor vehicle records (MVR) review
• Annual re-screening of every active driver
• 21 years or older with a valid driver's license

In-ride safety features

• 4-digit ride PIN. Verify your driver before you get in.
• Real-time GPS tracking. Share your trip with trusted contacts.
• Phone number masking. Your real number is never shared.
• In-app emergency SOS. One tap connects you to help.
• Trip sharing. Friends and family can follow your ride live.
• 24/7 support. Real humans, day or night.

Insurance

All Cab-Connect rides are covered by commercial insurance from the moment a driver accepts your ride request until you are dropped off at your destination.

Reporting an issue

You can report any safety concern through the in-app support section, use the emergency SOS button during a ride, or contact us directly at support@cab-connect.com. Every report is investigated.