Terms of Service

Last Updated: January 28, 2026 | Effective Date: January 26, 2024

These Terms of Service ("Terms") constitute a legally binding agreement between you and CAB-CONNECT LLC, a Tennessee limited liability company ("Cab-Connect," "Company," "we," "us," or "our"), governing your access to and use of the Cab-Connect mobile applications, websites, and related services (collectively, the "Platform").

1. DEFINITIONS

For purposes of these Terms, the following definitions apply:

• "Driver" means an independent contractor who has been approved to provide Transportation Services through the Platform.
• "Rider" or "Passenger" means any individual who requests or receives Transportation Services through the Platform.
• "Transportation Services" means the transportation of passengers and/or goods provided by Drivers using the Platform.
• "User" means any individual who accesses or uses the Platform, including Riders and Drivers.
• "Fare" means the total amount charged for Transportation Services, including base fare, distance charges, time charges, tolls, surcharges, and applicable taxes.

2. NATURE OF SERVICES

2.1 Technology Platform

Cab-Connect operates a technology platform that facilitates connections between Riders seeking transportation and independent Drivers who provide such services. Cab-Connect does not provide transportation services directly and is not a transportation carrier, taxicab company, or common carrier.

2.2 Independent Contractor Relationship

Drivers who use the Platform are independent contractors and are not employees, agents, joint venturers, or partners of Cab-Connect. Cab-Connect does not control the manner or method by which Drivers provide Transportation Services, except as required to ensure compliance with applicable law and Platform standards.

2.3 No Agency

Nothing in these Terms shall be construed to create an agency, partnership, joint venture, or employment relationship between Cab-Connect and any User. No User has authority to bind Cab-Connect or make representations on behalf of Cab-Connect.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility Requirements

To use the Platform, you must:

• Be at least eighteen (18) years of age;
• Be legally capable of entering into binding contracts;
• Not be prohibited from using the Platform under applicable law;
• Maintain accurate and complete registration information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Cab-Connect of any unauthorized use of your account or any other breach of security. Cab-Connect shall not be liable for any loss arising from unauthorized use of your account.

3.3 Accuracy of Information

You represent and warrant that all information you provide during registration and throughout your use of the Platform is accurate, current, and complete. You agree to promptly update your information to maintain its accuracy.

4. RIDER TERMS

4.1 Requesting Transportation Services

Riders may request Transportation Services through the Platform by providing pickup and destination locations. Upon submitting a request, the Platform will attempt to connect the Rider with an available Driver. Cab-Connect does not guarantee the availability of Drivers or the fulfillment of any ride request.

4.2 Fares and Payment

Riders agree to pay the Fare calculated by the Platform for completed Transportation Services. Fares are calculated based on factors including, but not limited to:

• Base fare;
• Per-mile distance rate;
• Per-minute time rate;
• Booking fees;
• Surge pricing during periods of high demand;
• Tolls, airport fees, and other applicable charges;
• Applicable taxes and governmental fees.

4.3 Payment Authorization

By providing a payment method, you authorize Cab-Connect to charge your designated payment method for all Fares incurred through your account. You agree to maintain valid payment information and promptly update such information as necessary.

4.4 Cancellation

Riders may cancel a ride request at any time prior to the Driver's arrival. Cancellation fees may apply if a ride is cancelled after a Driver has accepted the request or after a specified grace period. Cancellation fee amounts are disclosed in the application prior to booking.

4.5 Rider Conduct

Riders agree to:

• Treat Drivers with respect and courtesy;
• Comply with all applicable laws during Transportation Services;
• Refrain from smoking, vaping, or consuming alcohol in vehicles;
• Not transport illegal substances or contraband;
• Not engage in any behavior that is threatening, harassing, or dangerous;
• Use seatbelts as required by law;
• Promptly report any lost items to the Driver or Cab-Connect.

5. DRIVER TERMS

5.1 Driver Requirements

To be approved as a Driver on the Platform, you must:

• Be at least twenty-one (21) years of age or the minimum age required by applicable law;
• Possess a valid driver's license for the applicable vehicle class;
• Maintain valid vehicle registration and insurance meeting Platform requirements;
• Pass background checks as required by Cab-Connect;
• Meet all additional requirements specified in the Driver Agreement.

5.2 Driver Agreement

Drivers must execute the separate Driver Agreement, which governs the terms of their relationship with Cab-Connect, including payment terms, service standards, and compliance requirements. In the event of any conflict between these Terms and the Driver Agreement, the Driver Agreement shall control with respect to Driver-specific matters.

5.3 Vehicle Requirements

Drivers must operate vehicles that meet all applicable legal requirements and Platform standards, including requirements related to age, condition, safety features, and insurance coverage.

6. FEES AND PAYMENT PROCESSING

6.1 Platform Fees

Cab-Connect charges service fees for facilitating Transportation Services through the Platform. Current fee structures are disclosed within the application and may be modified from time to time upon notice to Users.

6.2 Payment Processing

All payments are processed through third-party payment processors. By using the Platform, you agree to the terms and conditions of such payment processors. Cab-Connect is not responsible for errors or issues arising from third-party payment processing.

6.3 Disputes

If you believe you have been incorrectly charged, you must contact Cab-Connect within thirty (30) days of the charge. Cab-Connect will investigate disputed charges and, in its sole discretion, may issue refunds or credits.

7. INTELLECTUAL PROPERTY

7.1 Ownership

The Platform, including all content, features, functionality, software, text, graphics, logos, and trademarks, is owned by Cab-Connect or its licensors and is protected by United States and international intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms, Cab-Connect grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Platform;
• Reverse engineer, decompile, or disassemble any part of the Platform;
• Remove or alter any proprietary notices;
• Use the Platform for any commercial purpose other than as expressly permitted.

8. PRIVACY

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

9. DISCLAIMERS

9.1 AS-IS Basis

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 No Guarantee

CAB-CONNECT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9.3 Third-Party Services

CAB-CONNECT MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE QUALITY, SAFETY, OR LEGALITY OF TRANSPORTATION SERVICES PROVIDED BY DRIVERS, WHO ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OF CAB-CONNECT.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAB-CONNECT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER CAB-CONNECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CAB-CONNECT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CAB-CONNECT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Cab-Connect and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Platform;
• Your violation of these Terms;
• Your violation of any applicable law or regulation;
• Your violation of any third-party rights;
• Any dispute between you and another User.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of laws principles.

12.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Davidson County, Tennessee. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND CAB-CONNECT AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13. TERMINATION

Cab-Connect may terminate or suspend your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

14. MODIFICATIONS

Cab-Connect reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform following the posting of modified Terms constitutes your acceptance of such modifications.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Cab-Connect regarding your use of the Platform.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

15.3 Waiver

The failure of Cab-Connect to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without Cab-Connect's prior written consent. Cab-Connect may assign these Terms without restriction.

16. CONTACT INFORMATION

For questions regarding these Terms, please contact:

© 2024-2026 CAB-CONNECT LLC. All rights reserved.
Tennessee Limited Liability Company | SOS Control No. 001505167