CAB-CONNECT LLC — Nashville, Tennessee
You opt in to receive text messages from Cab-Connect during account sign-up in the CabConnect rider or driver mobile app. You enter your own mobile number and tap Continue in the rider app, or Verify Phone in the driver app, to request a one-time code. The following disclosure is displayed directly beneath the phone number field in both apps, before the code is requested:
“By continuing you agree to receive account and ride text messages from Cab-Connect at this number, including a one-time verification code. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help.”
No message is sent unless you request it. Consent to receive text messages is not a condition of purchasing any goods or services, or of using the Cab-Connect service.
| Message type | Example |
|---|---|
| One-time verification code | Your CabConnect verification code is: 344332. It expires in 10 minutes. Do not share this code. |
| Emergency SOS alert | EMERGENCY: Jane Doe has triggered an SOS alert on CabConnect. Their location: https://www.google.com/maps?q=36.1627,-86.7816 |
| Parcel delivery code | Your delivery code is 913742. Give this to your Cab-Connect driver to receive your parcel. Reply STOP to opt out. |
These are transactional, account-related messages. We do not send marketing or promotional text messages. Ride updates such as booking confirmation, driver assignment and pickup notification are delivered as in-app push notifications, not SMS.
If you save emergency contacts inside the app, those contacts receive a message only when you trigger an SOS during a ride. They receive no other messages from us.
If someone sends a parcel to you using Cab-Connect, we send a single delivery code to the mobile number the sender provided, at the moment the driver collects the parcel. You give that code to the driver so they can confirm the parcel reached the right person. That message carries “Reply STOP to opt out.”
Message frequency varies and depends entirely on your activity. Verification codes are sent only when you request one. SOS alerts are sent only when you trigger an emergency alert. Delivery codes are sent once per parcel.
Message and data rates may apply. Cab-Connect does not charge you for text messages, but your mobile carrier may. Contact your carrier for the details of your plan. Mobile carriers are not liable for delayed or undelivered messages.
Reply STOP to any message from us at any time to stop all further
messages from that number. You will receive a single confirmation, after which no
further messages will be sent:
CAB-CONNECT LLC: You have been unsubscribed and will receive no further messages from this number. Reply START to resubscribe.
Recognised opt-out keywords:
STOP, STOPALL, UNSUBSCRIBE,
CANCEL, END, QUIT,
OPTOUT, REVOKE.
Reply START, YES or UNSTOP to resubscribe.
Note that if you opt out you may be unable to receive verification codes, which are
required to sign in to your account.
Reply HELP or INFO to any message from us to receive
support information:
CAB-CONNECT LLC support: support@cab-connect.com or +1 (629) 500-3944. Msg & data rates may apply. Reply STOP to unsubscribe.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers are used to operate the service and are shared only with our messaging provider for the purpose of delivering these messages. See our Privacy Policy for full details.
Messaging is supported on major US carriers, including AT&T, Verizon, T-Mobile, US Cellular, Boost, Cricket, MetroPCS and Google Voice.