Privacy Policy

Last Updated: January 28, 2026 | Effective Date: January 26, 2024

CAB-CONNECT LLC ("Cab-Connect," "Company," "we," "us," or "our") is committed to protecting the privacy of individuals who use our mobile applications, websites, and related services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information that you voluntarily provide when using the Platform, including:

Account Information:

• Full name
• Email address
• Phone number
• Date of birth
• Profile photograph
• Password and security credentials

Driver-Specific Information:

• Driver's license number and photograph
• Vehicle registration and insurance documentation
• Social Security Number (for background checks and tax purposes)
• Banking information for payment processing
• Background check authorization

Payment Information:

• Credit or debit card numbers
• Billing address
• Payment card expiration dates
• Other payment credentials

1.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information, including:

Location Information:

• Precise GPS location (when the app is in use)
• Pickup and drop-off locations
• Route information during trips
• Background location (for Drivers when online)

Device Information:

• Device type, model, and manufacturer
• Operating system and version
• Unique device identifiers
• Mobile network information
• IP address

Usage Information:

• App interactions and features used
• Date and time of access
• Ride history and preferences
• Search queries
• Communication history within the Platform

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Background check providers
• Payment processors
• Insurance verification services
• Marketing partners
• Social media platforms (if you link accounts)

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 Providing Services

• Creating and managing your account
• Facilitating ride requests and connections between Riders and Drivers
• Processing payments and payouts
• Providing customer support
• Sending transaction receipts and confirmations

2.2 Safety and Security

• Verifying identity and conducting background checks
• Detecting and preventing fraud, abuse, and security incidents
• Investigating and resolving disputes
• Enforcing our Terms of Service
• Sharing trip details with emergency contacts (when enabled)

2.3 Improvements and Development

• Analyzing usage patterns to improve the Platform
• Developing new features and services
• Conducting research and analytics
• Testing and troubleshooting

2.4 Communications

• Sending service-related notifications
• Providing promotional offers and marketing communications (with consent)
• Responding to inquiries and support requests
• Conducting surveys and collecting feedback

2.5 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal process and government requests
• Protecting our legal rights and interests
• Fulfilling tax reporting obligations

3. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

3.1 With Other Users

• Riders: Your first name, profile photo, and vehicle information are shared with Riders during rides.
• Drivers: Your first name, profile photo, and pickup/drop-off locations are shared with Drivers when you request a ride.

3.2 With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors (Stripe)
• Cloud hosting providers
• Customer support services
• Background check providers
• Analytics providers
• Marketing and advertising partners

3.3 For Legal Reasons

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, or legal process
• Respond to lawful requests from public authorities
• Protect the safety, rights, or property of Cab-Connect, our users, or others
• Investigate or prevent fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.5 With Your Consent

We may share your information for other purposes with your express consent.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations requiring data retention
• Statute of limitations for potential legal claims
• Guidelines issued by relevant data protection authorities

Following account deletion, we may retain certain information as required for legal, safety, and business purposes for up to seven (7) years.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and audits
• Access controls and employee training
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

6.1 Account Information

You may access, update, or delete certain account information through the Platform settings. For assistance with account changes, contact us at support@cab-connect.com.

6.2 Location Information

You may control location permissions through your device settings. Note that disabling location services may limit Platform functionality.

6.3 Marketing Communications

You may opt out of promotional communications by following the unsubscribe instructions in our emails or adjusting your notification preferences in the app.

6.4 Push Notifications

You may disable push notifications through your device settings. Service-critical notifications may still be sent.

6.5 Data Portability and Deletion

You may request a copy of your personal information or request deletion of your account by contacting us. We will respond to such requests in accordance with applicable law.

7. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

7.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you.

7.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

7.3 Right to Correct

You have the right to request correction of inaccurate personal information.

7.4 Right to Opt-Out of Sale/Sharing

Cab-Connect does not sell personal information. You may opt out of sharing of personal information for cross-context behavioral advertising by contacting us.

7.5 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at support@cab-connect.com or call +1 (629) 500-3944.

8. CHILDREN'S PRIVACY

The Platform is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete such information. If you believe we have collected information from a child, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. By using the Platform, you consent to such transfers. We implement appropriate safeguards for international data transfers as required by applicable law.

10. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.

MOBILE INFORMATION AND SMS MESSAGING

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use your mobile number to send transactional, account-related SMS messages: one-time passcodes, ride status and driver arrival updates, parcel delivery verification codes, trip-sharing links, emergency alerts, and account or security notices. We do not send marketing or promotional text messages.

You opt in when you provide your mobile number and tick the consent checkbox during sign-up. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Full details are on our SMS Messaging Terms & Consent page.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

© 2024-2026 CAB-CONNECT LLC. All rights reserved.
Tennessee Limited Liability Company | SOS Control No. 001505167