Last Updated: January 28, 2026 | Effective Date: January 28, 2026
CAB-CONNECT LLC ("Cab-Connect," "Company," "we," "us," or "our") is committed to protecting your privacy. This Passenger Privacy Policy ("Policy") describes how we collect, use, disclose, and protect personal information when you use our mobile application and related services as a passenger (collectively, the "Platform").
When you create an account and use the Platform, you provide us with:
Account Information:
Payment Information:
Note: Payment information is processed and stored by our PCI-compliant payment processor (Stripe) and is not stored on our servers.
Communication Data:
When you use the Platform, we automatically collect:
Location Information:
Device Information:
Usage Information:
We may receive information about you from:
When you request a ride, we share the following with your Driver:
We do not share your phone number, email, or full name with Drivers. In-app communication is anonymized.
We share information with third-party vendors who perform services on our behalf:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment card information |
| Google Maps / Apple Maps | Navigation and mapping | Location data |
| Firebase (Google) | Push notifications, analytics | Device tokens, usage data |
| Twilio | SMS verification | Phone number |
| AWS | Cloud hosting | All Platform data (encrypted) |
| Zendesk | Customer support | Support inquiries, account info |
We may disclose information when we believe in good faith that disclosure is necessary to:
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
We may share your information for other purposes with your express consent.
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, and business purposes.
We retain your personal information for as long as necessary to:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 3 years |
| Ride history | 7 years (tax/legal compliance) |
| Payment records | 7 years (financial regulations) |
| Location data | 90 days (detailed), 3 years (aggregated) |
| Support communications | 3 years |
| Marketing preferences | Until you opt out |
When you delete your account, we will delete or anonymize your personal information within 30 days, except for data we are required to retain for legal, safety, or business purposes.
We implement comprehensive security measures to protect your information:
Payment information is processed by Stripe, a PCI DSS Level 1 certified payment processor. We do not store your full credit card numbers on our servers.
While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
You have the right to:
You can update your account information directly in the app or by contacting us. You have the right to request correction of inaccurate personal information.
You can request deletion of your account and personal information through the app settings or by contacting support@cab-connect.com. Some information may be retained as described in Section 4.
You can control location permissions through your device settings:
Note: Disabling location services will prevent you from requesting rides.
You can opt out of promotional communications by:
You will continue to receive service-related communications (ride updates, receipts).
You can disable push notifications through your device settings. Service-critical notifications (ride updates) may still be delivered.
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
You have the right to request deletion of your personal information, subject to certain exceptions required by law.
You have the right to request correction of inaccurate personal information.
Cab-Connect does not sell your personal information. You may opt out of sharing of personal information for cross-context behavioral advertising by contacting us.
You have the right to limit our use of sensitive personal information to purposes necessary to provide the services.
We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us at support@cab-connect.com or call +1 (629) 500-3944. We will verify your identity before processing your request.
The Platform is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete such information. If you believe we have collected information from a child, please contact us immediately at support@cab-connect.com.
Your information may be transferred to and processed in countries other than the country in which you reside, including the United States. These countries may have data protection laws that differ from your country. By using the Platform, you consent to such transfers. We implement appropriate safeguards for international data transfers as required by applicable law.
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.
You can reset your mobile advertising identifier or limit ad tracking through your device settings.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
© 2024-2026 CAB-CONNECT LLC. All rights reserved.
Tennessee Limited Liability Company | SOS Control No. 001505167